Support & Service Levels
How to get technical support, support channels, hours and response times.
Starting template: confirm the hours, channels and response times below match what you actually offer before relying on this page.
How to reach support
- Email: use the address on our contact page
- Phone: during business hours
- Ticket portal: available to clients on maintenance and support plans
Priority levels
| Priority | Example | Target first response |
|---|---|---|
| Critical | Website or system down, SMS delivery stopped | Update with your plan |
| High | Major feature not working | Update with your plan |
| Normal | Minor issue or question | Update with your plan |
| Request | Content change or enhancement | Update with your plan |
What's covered
Security updates, monitoring, backups, bug fixes and agreed content changes, depending on your plan. See Maintenance and Technical Support.
Need help right now?
Existing clients can contact support directly. New to us? Ask about a maintenance and support plan.